BERGÉ is a reference player in multimodal logistic services, leader in the Spanish market, with great worldwide prominence and strong presence in Mexico and Colombia.
The Cruise Department has 25 years of experience and has become one of the most important Cruise Agencies in Spain. Every year handling, in specialised cruise terminals, more than seven hundred cruises from the main companies and around one million of passengers.
WITH BERGÉ IT’S MUCH EASIER
An exclusive agent takes care of everything related to the call before, during, and after the call, attending each one’s needs.
Quick responses, solutions. A dedicated agent who focuses on requirements and problems to make the tasks much easier.
We deal any subject in all the ports, with all the companies, suppliers, and authorities.
BERGÉ Cruise Department has a large network of companies of supplies, technicians, and local professionals.
We provide all kind of services to clients and guests with a 24-hour assistance schedule.
This business unit offers a wide range of services to vessels with special characteristics such as cruise ships, yachts, megayachts or navy ships.
+ Berth reservation
+ Inmigration & Customs
+ Legal and commercial representation
+ Fresh water and provisions supply
+ Waste disposal
+ Cleaning, repair & maintenance
+ Marpol certificates
+ Transit Visas
+ Line handling and tugs
+ Private security
+ Diving services
+ Mail & Courier services
+ Environmental protection
+ Medical assistance
+ Meet & Greet
+ Transit Visas
+ VIP services
+ Luggage handling
Training academies for safety aboard cruise ship
BERGÉ has its own offices in the main ports of the Iberian Peninsula, partnerships in the Canary Islands, the Balearic Islands, Gibraltar and Portugal and a wide network of subagents around the world.
Customer satisfaction is the best proof of our quality standards.
Although, this can also be guaranteed by:
ISO 9001 y ISO 14001 certificates
Member of Cruise Lines International Association (CLIA)
Authorised Economic Operator (AEO)
Certified operators to handle any kind of equipment in the Terminal (eg. fingers, forklifts…)
Certified personnel to assist disabled guests in the Terminals.
To this we can add, the Excellence in Service Award in 2014 received by the BERGÉ Cruise Department in recognition of the outstanding dedication and commitment to exceptional and personalized service during The World’s calls in Spain.